Privacy policy

RL Events respects your privacy and only uses personal information in ways that support quoting, booking, and delivering events properly. This policy explains what we collect, why we collect it, how we store it, and your rights.

Who we are

What information we collect

We may collect the following types of information:

Enquiry and booking information

• Name
• Email address
• Phone number
• Event date and location
• Guest numbers and schedule notes
• Services you are interested in
• Budget band, if provided
• Messages and planning details you send us

Payment and admin information

• Invoice details and payment status
• Records needed for accounting and tax

Website usage information

• Cookie and analytics data, where enabled and consented to
• Device, browser, and general usage information

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Confirm availability and suitability for your venue
• Plan delivery, logistics, and staffing
• Send booking confirmations, invoices, and operational information
• Provide customer support before, during, and after an event
• Improve the website and services, where analytics are enabled

Lawful basis for processing

We process personal information under the following lawful bases:

• Contract: to provide quotes, take bookings, and deliver services
• Legitimate interests: to run the business, respond to enquiries, and improve operations
• Legal obligation: to keep records required for tax and accounting
• Consent: for marketing and optional cookies, where required

Marketing

We may send occasional updates if you have asked to hear from us, or if you are an existing customer and the message relates to similar services. You can opt out at any time by replying to an email or contacting [email protected].

Who we share your information with

We only share information when it is needed to deliver your booking or to meet legal obligations. This may include:

• Payment providers and invoicing tools
• Accountants or professional advisers
• Venues or suppliers, where coordination is required and you have asked us to liaise
• Technology providers that host our website, email, or booking systems

We do not sell personal information.

How long we keep your information

We keep information only as long as needed for:

• Quoting and booking admin
• Delivering the service and handling any follow up
• Legal and accounting record keeping

If you want information removed where we are not required to keep it, contact us.

How we store and protect your information

We take practical steps to keep information secure, including access controls and secure systems used for email and document storage. No system is perfect, but we aim to reduce risk and avoid unnecessary collection.

Your rights

You have rights under UK data protection law, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion in certain situations
• Restriction of processing in certain situations
• Objection to processing in certain situations
• Data portability in certain situations
• Withdrawal of consent where processing is based on consent

To exercise your rights, contact [email protected].

Complaints

If you are unhappy with how we handle personal information, contact us first and we will respond. You can also contact the Information Commissioner's Office.

Updates to this policy

We may update this policy from time to time. The latest version will always be published on the website.