Cancellations and refunds

This policy explains what happens if you cancel, reschedule, or if delivery is impacted by weather or site conditions. It is written to keep things simple and clear.

Cancelling your booking

If you cancel:

If you have paid more than the deposit at the time of cancellation, we will confirm what portion is refundable based on work completed and supplier commitments.

Rescheduling

If you need to move the date, we will try to accommodate, subject to availability. Rescheduling may involve:

• A new quote if scope, venue, or season changes
• A rescheduling fee, if agreed
• Supplier costs, if third parties are already booked

Weather and site conditions

RL Events builds outdoor plans that work in the real world, but safety comes first. If weather or site conditions make delivery unsafe, we may pause or reduce operation. Where possible, we agree practical thresholds in advance.

If services cannot be delivered at all due to safety:

• We will confirm what portion of the service was delivered
• We will confirm refund or credit options for the undelivered portion, where appropriate
• Venue fees, travel, and third party costs are outside our control unless agreed in writing

We strongly recommend event insurance for weddings, large bookings, and public events.

Refund timing

If a refund is due, we aim to process it within a reasonable timeframe after confirming final amounts and any supplier costs.